From our client basement conversion North Yorkshire.
We got a quote from Watertight Homes to upgrade our old, rather damp cellar into a study and music room, a utility/storeroom and a cloakroom. From the outset, we were impressed with the way Mathew came to see us and explained how the tanking system worked, and how he really listened to what we wanted and came up with solutions.
Once we decided to go with Watertight, the excellent communication kept us fully informed and up to date about exactly what was happening. Any queries were immediately and helpfully dealt with. We had one or two alterations to make to the original quote, which Mathew sorted out for us and presented the cost for us to approve before going ahead.
The work was completed bang on time (5 weeks: not bad for a 40m2 basement!). The workmen were pleasant and polite and kept us up to date, with Mathew visiting every few days and sorting out any minor problems immediately. The men even worked a couple of Saturdays to ensure they finished on time!
Mathew and the team worked according to the Buildings Inspector’s suggestions and ensured that we were happy before asking for the final payment. They went the extra mile with Mathew staying till 6.45pm to clean everything on the final day, and popping back on a Bank Holiday to resin the staircase for us.
We were more than happy with the company’s attitude and communication as well as the excellent work they have done for us, and can highly recommend them.
Lois Skilleter B. Ed. (Hons.), MIPTI, MGTL (no 77048), Usui Reiki Master Teacher
Fully qualified and insured teacher and practitioner.
Earthereal of Yorkshire Holistic Training Academy and Therapy Centre