Privacy Policy

Introduction Watertight Homes Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website.

1. Information We Collect We may collect and process the following data about you:

• Name, address, email address, and telephone number

• Payment details for processing transactions

• Details of any services you have requested from us

• Correspondence records, including complaints or queries

• Technical data such as IP addresses, browser types, and usage data

2. How We Use Your Information We use your data to:

• Provide and manage our services

• Process payments and transactions

• Respond to customer enquiries and complaints

• Improve our website and services

• Comply with legal obligations

3. Sharing Your Information We do not sell or rent your data to third parties. However, we may share your information with:

• Service providers who help us deliver our services

• Regulatory authorities if required by law

• Dispute resolution bodies such as Which? Trusted Traders Alternative Dispute Resolution

4. Data Security We implement appropriate security measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

5. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

6. Your Rights You have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate information

• Request deletion of your data where applicable

• Object to processing in certain circumstances

To exercise these rights, contact us at info@watertight-homes.co.uk.

7. Complaints Procedure If you have any concerns about how we handle your data, please contact us. You can also lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. Contact Information If you have any questions regarding this Privacy Policy, please contact us at: Watertight Homes Ltd 2 Sandringham Drive, Tingley, Wakefield WF3 1FF Tel: 0113 4141 329 Email: info@watertight-homes.co.uk

9. Changes to This Policy We may update this policy from time to time. Please check our website for the latest version.

Last updated: January 2025